Objective: To bring wisdom, grace, and consistency to the guest services operations of Kenbrook’s retreat ministry, improving on and creating systems to better serve our guests and groups while establishing a reputable presence in our community, denomination, and region as the place people come to be re-made and renewed in the Lord.

Essential Qualities and Characteristics

  • Faithful follower of Jesus
  • Regularly connected with a local body of Christ
  • Excellent interpersonal and relational skills in communication, understanding, grace, and faithfulness
  • Demonstrated experience leading and caring for staff
  • Self-starter with a high level of motivation
  • Minimum of 3-5 years of experience in customer service, food service, maintenance, and/or housekeeping or a related field
  • Administratively gifted and or talented: able to process, identify, and strengthen functions and systems
  • A competent and proven multi-tasker
  • Excellence, courtesy, and professionalism in phone and written/typed etiquette
  • Teachable, willing to learn and pursue growth
  • Minimum of 3-5 years of PC/computer literacy including: internet, social media, data entry, word processing, and databases or related experience
  • Minimum of 3-5 years of customer service experience
  • Faithful team member, supportive, contributing, interactive
  • Comfortable speaking in front of small or large groups of people
  • Respectful of the core values and doctrine of the Brethren in Christ Church

Responsibilities

Managing regular guest service operations including:

  • Consistent connection with staff about ongoing tasks and workloads, ensuring that we are together
  • Regularly scheduled audit of reservation systems for awareness, accountability, and evaluation
  • Development of promotions and incentives that appeal to and draw in new groups
  • Assurance of guest group satisfaction and retention
  • Oversight of master calendar to ensure maximizing occupancy and working efficiently, within our means
  • Managing and oversight of retreat operations budget
  • Development and oversight of social media and online presence, communication, and informative tools
  • Meeting with prospective and/or returning guests on-site, or off-site if necessary
  • Lead the weekly hospitality team meeting with operational details regarding the coming two weeks

Other responsibilities:

  • Attend weekly full staff meeting and individual staff meeting with the Executive Director
  • If needed, partner in answering phones and Kenbrook general email in the absence of an office staff
  • Host approx. 1 weekend a month to stay connected with guests and operations
  • 45-55 hours w/ occ. on-call nights & weekends and weekday office hours

Compensation

  • Starting salary, based off experience, begins at $35,000, plus on-site housing valued at $12,000
  • Meals when guests are on-site, and our food service department is operating
  • Education and training opportunities
  • Based off organizational growth, option to: expand position and receive raises

Supervisor: Executive Director

Please provide resume and cover letter to Executive Director Tim Courtright (717-865-4547; tcourtright@kenbrook.org) or contact him for further information about the position.