Hospitality Coordinator

About Macha Hospital

Macha Mission Hospital has transformed the quality of life for many people in southeastern Zambia.

Founded in 1957 by BIC missionaries, the hospital serves more than 30,000 patients each year, most of whom are subsistence farmers who make less than a dollar a day. Macha Hospital includes a 208-bed inpatient facility, outpatient clinic, nursing school, and comprehensive community health care programs.

BIC Zambia leads Macha’s community outreach, which proclaims the love of Christ through providing quality medical care for Zambia’s underserved population. Through its Christian outreach, many patients also come to faith during their stay at the hospital.

Role Overview

The Hospitality Coordinator is responsible for coordinating hospitality to support teams and individuals visiting Macha Hospital. This includes helping manage the hospital guesthouse and restaurant and coordinating travel, visas, and schedules for guesthouse visitors. The goal is to ensure high standards of customer service and deliver a positive guest experience. Those interested should have a long-term view, a missionary heart, and a commitment to serve the Zambian Brethren in Christ Church.

Key Competencies

• Strong Interpersonal Skills: Ability to build rapport with guests, staff, and vendors
• Organizational Abilities: Efficiently manage multiple tasks and prioritize work to meet deadlines
• Problem-solving Skills: Quickly identify and address guest concerns to ensure satisfaction
• Customer Service Focus: Commitment to providing exceptional guest experience
• Previous experience in a hospitality role is preferable.
• Knowledge of local hospitality practices and cultural nuances
• Excellent Communication Skills: Fluency in English is essential and ability to speak Chi-Tonga is preferable for effective guest interaction.
• Spiritually mature: Incorporates prayer, Biblical understanding, and sensitivity to the Holy Spirit’s leading into planning and hosting.

Next Steps

This person will serve under the leadership of the Zambian BIC Church, hospital administration, and BIC U.S. World Missions as their sending agency. World Missions maintains several types of ministry relationships, and this role could be filled by a Covenant Missionary or Global Volunteer:

• Covenant Missionaries raise a portion of their own support, and World Missions provides administrative and financial support. They are eligible to receive full benefits, including medical, retirement, and resettlement. They are expected to complete our Missionary Development Program prior to deployment and serve terms of 1-3 years.
• Global Volunteers use their existing skills and experience to serve God in a cross-cultural assignment. Generally, they serve in their desired field for a defined period of time (generally between three and twelve months).

Interested individuals should contact bichr@bicus.org.